Telehealth

Prepare Pacific Resources Telehealth

What is Telehealth?

Telehealth is a medical appointment held when the patient (you) and provider (your doctor/GP or medical specialist) are not in the same physical location. The appointment uses digital technology – usually via a secure video or telephone conference call.

A GP or specialist can diagnose an illness and advise the treatment you may need via telehealth. Telehealth relies on fast and secure internet services. Healthcare related education, research and evaluation can also take place using telehealth facilities.

Some clinics now offer a telephone or video option for selected appointments.

Watch Dr Nua Tupai from Bader Drive Doctors in Mangere explain more about telehealth.

Telephone Appointments

What you will need:

  • A mobile phone or landline.
    • It is best if you have a hands-free device. If you have a smartphone, find a way to prop it up so you can move about.
  • Find a quiet space where you won’t be disturbed during your appointment.
  • Things to prepare for the appointment:
    • A pen and paper to note things down during your appointment.
    • A prescription card, a list of any medications or your medications in their packaging.
    • A list of questions or issues to help you get the most from your appointment.

A support person. You are welcome to have a family member or friend with you during the call. Just remember to tell the doctor who is with you when you start your appointment.

What to expect during a telephone appointment:

  • You may be asked to confirm your identity
  • If another person is with you, introduce them to your doctor
  • When you are ready you can talk to your doctor about your health
  • You may receive important information like changes to your medication
  • You can ask the doctor to repeat information to confirm you both have it correctly
  • If something goes wrong with the call, the doctor will call you back
  • After the doctor has finished talking with you, they’ll arrange things like letters, tests and other appointments if needed

If you have any questions, please don’t be afraid to ask.

Video Appointments

What you will need:

  • A charged up computer, tablet or smartphone with built in camera and microphone.
  • A good internet connection. You can use data but Wi-Fi offers a better experience.
  • Find a quiet, well-lit space where you won’t be disturbed during your appointment.
  • Join your Telehealth appointment with any of the following browsers – Chrome, Firefox or Safari.
  • For smart devices, we recommend that you can download and install the zoom app before your appointment.

Things to prepare for the appointment:

  • A pen and paper to note things down during your appointment.
  • A prescription card, a list of medications or your medications in their packaging.
  • A list of questions or issues to help you get the most from your appointment.
  • A support person. You are welcome to have a family member/whānau or friend with you during the appointment. Just remember to tell the doctor who is with you when you join your appointment.

Starting Your Video Appointment

Starting your video appointment

  • 5-10 minutes before your appointment, find and open your video appointment email or text message.
  • If you would like to test your internet connection and setup using Zoom click here.
  • At the time of your video appointment click Join your video call appointment via Zoom link. The Zoom software will automatically start. Please remember to select Join with video and Join with audio. If joining from an iPad or similar device select Call using internet audio or Call using device audio.
  • Once joined, you should be in the video waiting room ready to start your appointment
  • Your doctor, nurse or healthcare professional will join your video call when they are ready
  • Say “hello” and wave when connected

What to expect during a video appointment

  • You may be asked to confirm your identity
  • If another person is with you, introduce them to the clinician
  • When you are ready you can talk to your clinician about your health
  • If you want to show the clinician something, you can try to use the screen camera
  • You may receive important information like changes to your medication
  • You can ask the clinician to repeat information to confirm you both have it correctly
  • If something goes wrong with the call, we will call you back by Zoom or telephone
  • After the clinician has finished talking with you, they will arrange things like letters, tests and other appointments if needed
  • We will say “goodbye” before we go

If all goes well, the call will feel like a face-to-face appointment

Check out the Telehealth FAQs for additional information.